Refund policy

Return and Refund Policy

Thank you for shopping at Summit Sensory Gym. We strive to provide high-quality sensory therapy equipment to meet your needs. Please read our policy regarding returns and refunds carefully:

1. Returns:
We do not accept returns on any of our sensory therapy gym structures, including but not limited to swing frames, support structures, and similar products. These items are customized and built to order, tailored to specific customer requirements.

2. Refunds:
Refunds are only applicable in cases where:
- The product received is defective or damaged upon delivery.
- There is a discrepancy between the ordered product and the product received.
  
To initiate a refund, please contact us immediately upon receipt of the product at 720-457-5500. Our customer service team will guide you through the process.

3. Contact Us:
If you have any questions about our Return and Refund Policy, please contact us at 720-457-5500 or sales@summitsensory.com. Our team is available to assist you and address any concerns you may have.

Policy Updates:
Summit Sensory Gym reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

By purchasing from Summit Sensory Gym, you acknowledge and agree to abide by the terms outlined in this Return and Refund Policy.